Job Details
Qualifications
- Administrative experience
- Communication skills
- Customer service
- High school diploma or GED
- Microsoft Office
- Phone etiquette
Benefits
- 401(k)
- Paid time off
Job Description
Just east of North Scottsdale, Arizona, is VR Community Association, a prestigious, gated, 55+ & Resort community, located near the fine dining, shopping, and tourist destinations of Phoenix and Scottsdale, Arizona.
Primarily responsible for providing all assistance to the Community Manager and residents at an on-site property which includes daily customer service to homeowners, HOA board members and other on-site staff.
Position Responsibilities:
- Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
- Develops a working relationship with homeowners.
- Extend top-notch customer service and problem resolution via phone and face-to-face interaction with and residents.
- Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information.
- Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
- Assists with community inspections of common areas and homeowner property compliance according to AAM’s management contract.
- Work with vendors to provide direction and collect bids per the manager.
- Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.
- Maintains accurate and current association records.
- Performs other duties as directed.
Knowledge, Skills and Abilities:
- Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a fast-paced, demanding environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with homeowners and staff at all levels.
- Advanced communication skills both verbal and written.
- Superior customer service skills and phone etiquette.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Walking/driving through community to assist in the inspection of common areas.
- Helping to set up/break down for events and/or meetings as needed.
Qualifications
Education
Required
High School or better.
Experience
Required
3 years: High school diploma or GED and three (3) years of full time, paid, professional experience working in an administrative support role within an office/customer service environment.
Preferred
2 years: High school diploma or GED and two (2) years of full time, paid, professional experience working in an administrative support role within an HOA/Property Management environment.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person