Job Details
Qualifications
- Adobe Campaign
- Customer service
- Customer support
Benefits
- Work from home
Job Description
REMOTE WORK IN THE USA!
WORK FROM HOME!
The company:
Denave Europe is the European division of the Denave group which is a global sales-enablement organisation built around demand generation with the overall goal to drive profit for our clients. We were founded in 1999 in India with a current workforce strength of over 4500 + employees, a reach spanning 5 continents, 50+ countries and 500+ cities globally. Denave help hundreds of B2B FTSE 100 blue chip clients worldwide increase their revenue through programmes around software asset management, lead generation, revenue maximization, cloud selling, inside account management, smart database build, inside sales and digital marketing.
The opportunity:
We are currently looking for a candidate to join our team and be part of the Adobe campaign which we successfully manage currently. This customer support role is a Software Asset Management campaign targeting current customers for Adobe surrounding their current software licenses within that business. These customers have a contract with Adobe and we are supporting, educating and keeping them compliant with their current contract and license requirements for their organisation.
You will be required to educate and tailor each company to its own unique license requirements for Adobes software subscription products, overall making sure they are compliant with the current T's and C's of their contract.
What you’ll do:
- Contacting organizations to understand their requirements surrounding Adobe software licenses
- Adobe license gap identification and new license requirement
- Contacting customers via telephone/email to ensure they are fully complied with Adobe software/licenses T’s and C’s
- Assuring each organisation has the correct number of Adobe licenses for their current products used
- Customer support focused
- Revenue generation
- Nurture company's requirements
- Adherence to processes and standards consistent with industry operational frameworks: Planning Management, Relationship Management and Opportunity Management
- Continual training and development to ensure a good degree of knowledge of the client’s general product portfolio and a high degree of knowledge of the specific technology platform
- Ensure full customer satisfaction, always maintaining a high level of service
Job details:
- Full time: Monday to Friday
- Location: Remote, work from home
- Contract type: Self-employed
Experience essential:
- Customer Service or Support experience is a must
- Knowledge of working with a CRM
- Compliance and licensing knowledge is ideal however not essential
- Background working in the technology industry again is advantageous but not essential
The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours of 9:00am- 5:30pm.
"Asset Management" Licensing Adobe "Software Licensing" "revenue generation" "customer support"
Job Types: Full-time, Contract, Temporary, Permanent
Salary: $120.00 - $180.00 per day
Compensation package:
- Bonus pay
- Commission pay
- Performance bonus
- Quarterly bonus
Experience level:
- No experience needed
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Work Location: Remote