Job Details
Qualifications
- Associate's degree
- Customer service
- Mac OS
- QuickBooks
- Sage
- Windows
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Job Description
Service Desk Analyst I
Summary:
Alliance Technologies is committed to providing world-class managed services, cloud computing, network solutions and consulting to our customers. Our goal is to provide results driven performance to our clients that goes beyond their expectations. Alliance prides itself on providing on-going mentoring and career development to all team members.
The Service Desk is the first point of contact with our clients for technical assistance needs and is primarily responsible for providing exemplary support. This is an entry-level opportunity that provides accelerated technical and professional development in a fast-paced and team focused environment.
Responsibilities:
· Provide first line technical assistance, triage, and prioritization for Desktops and Desktop Applications in a fast-paced and high-performing team
· Assist users with password resets, desktop software installation, printer/print drive installation and updates, and connectivity to servers
· Follow, create, and revise knowledge articles to support Desktop and Desktop applications, working with the related technical teams to ensure accuracy
· Maintain highest levels of customer satisfaction by commitment to timely response and resolution of all requests for client support
· Interact with co-workers, vendors, customers, and representatives of other organizations to obtain and disseminate information
· Work with advanced support and systems management teams for secure and timely escalation of issues beyond the scope of the frontline team
· Accurately Track and report all time worked per organizational guidelines and client agreements
· Participate in on-call rotation to provide technical assistance afterhours for critical issues
Preferred Qualifications:
· Associate degree or higher, focused in computer science, information systems, or related area
· Previous experience in an information technology support role is preferred
· Ability and experience working in a high volume and fast-paced environment
· Proficiency with the following desktop applications:
o Adobe Professional Suite
o Microsoft Office 365
o QuickBooks / Sage
o Microsoft Edge, Chrome, and Firefox Browsers
o General desktop support for Microsoft Windows and Mac OSx environments
· Possess ability to troubleshoot complex situations
· Creative problem-solving abilities
· Experience providing technical assistance across multiple organizations
· Ability to manage and prioritize multiple tasks at a time
· Proven customer service skills
· Strong verbal and written communication skills
Note:
This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
Job Type: Full-time
Pay: $18.30 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Saint Louis, MO 63141: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Preferred)
Work Location: Hybrid remote in Saint Louis, MO 63141