Job Details
Qualifications
- Associate's degree
- Communication skills
- Conflict management
- Customer service
- High school diploma or GED
- Medical office experience
- Organizational skills
Job Description
Orthopaedics and Rehabilitation
82952BR
University Job Title
Administrative Assistant
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Time Type
Full time
Duration Type
Regular
Compensation Grade
Labor Grade C
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Clinical
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Work Location
Medical School Campus
Worksite Address
37-55 College Street New Haven, CT 06510
Work Model
Hybrid
Position Focus:
Under direction of the Division Administrator, the Administrative Assistant performs a variety of tasks in the department of Orthopaedics. Essential duties include providing excellent customer/patient service via phone. The incumbent must work collaboratively with all clinical service staff in support of direct patient care, exhibiting flexibility and a "can do” attitude. Patient services are the key priority in this position requiring the clinical receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of Orthopaedics, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
Essential Duties
1. Serves as source of information to students, staff, faculty, and clients on policies, procedures, and office activities. 2. Greets visitors. Answers and screens telephone calls. Assesses natures of business. Provides assistance or refers to appropriate individual. Schedules and coordinates meetings and appointments. 3. Receives and schedules client referrals. Resolves scheduling conflicts. Formats, keyboards, edits and proofreads correspondence, grants, manuscripts, reports, and other material. Assembles attachments and corresponding material. 4. Reviews outgoing material for completeness, attachments, dates, and signatures. Composes general correspondence and written material. 5. Gathers, compiles and records data. Creates reports and summarizes findings. Assembles and compiles material for grant, contract, and budget preparation. 6. Monitors expenditures and reconciles financial statements. Coordinates travel arrangements. Establishes and maintains filing systems. Sorts screens and distributes mail. Completes forms. 7. Orders and maintains inventory of supplies. Photocopies material. Oversees and instructs support staff. Performs additional functions incidental to office activities. 8. May perform other duties as assigned.
Required Education and Experience
Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.
Required Skill/Ability 1:
Ability to exercise problem-solving and conflict resolution skills when handling complex clinical appointment scheduling; ability to refer patients to appropriate designated personnel as needed.
Required Skill/Ability 2:
Demonstrated excellent customer service skills. Proven strong verbal and interpersonal skills in dealing with parents, patients, physicians, and peers. Strong organizational skills with accuracy and attention to detail.
Required Skill/Ability 3:
Ability to work in a high volume medical office scheduling appointments. Professional and effective telephone manner.
Required Skill/Ability 4:
Ability to be sensitive to the needs of patients and families. Ability to deal with confidential and sensitive patient’s information in a professional manner while complying with HIPAA regulations.
Required Skill/Ability 5:
Demonstrated strong communication skills and willingness to be flexible and meet the needs of the department.
Preferred Education, Experience and Skills:
Demonstrated proficiency with Epic. Demonstrated ability to work in a high volume medical office or high-volume call center scheduling appointments. Experience working in a medical office
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus
Administrative Assistant | Yale University